Complaint

I have car insurance with miway. Due to the coronavirus, the company I work for has been closed so we did not get paid on the 25th of the month. We only got paid at the end of the month which I was not aware of. So I received an SMS from miway and they asked me to choose another date which I did and they have not debited the premium. I then logged on to miway web page and I had a chat with Nokwazi Mdluli who told me that the premium will be a different amount because I'm changing the dates. I was not told this on the SMS and I told her that it not fair, and she said, unfortunately, it is what it is.