Complaint

C*** I am disappointed by the service I am getting from Miway and Tshwarelo my advisor. I registerred a claim for a cellphone on the 30th of Jan last week Monday and I still don’t have a phone. The phone was collected on Thursday last week, after I had called in because the service provider did not make contact with me. On monday I called in again and spoke to Tshwarello my advisor and I was told that they are waiting for quotes. I asked Tshwarelo to call me on Tuesday with feedback, he never Did🤷🏾♂️ I then called in just before 5pm and spoke to Abi, and he asked my if my phone is a single sim or double sim, which I find unusual as you have the phone and the service provider who assessed should have given you the specs. He also told me that Tshwarelo knockes off without calling me😏 I asked Abi to get Tshwarelo to call me to give feedback before 12 today, even just a courtesy or I will complain. Its 3pm and I don’t have feedback or a call from this guy. It pains to have to resort to complaining everytime I claim, i have been lenient enough.