Complaint!!!

Good day, Trust all is well. I'm really hoping that this matter will land on the correct persons desk. Why is it that MiWay can't get a simple administration process correct? It started off with a simple due date change and it went all south from there on. The explanation of an system issue...If you know that your systems are not 100% why are you not putting processes in place to oversee you system process from start to finish? In July I've change phoned to change my due date from the 1st of every month to the 25th of every month (bring my due date forward). Guess what happened...your "system" couldn't cater for that change even if it was done while before the debit order mag tape was loaded (three days before the debit order date) You guys went a slip my debit order. After phone calls to your "customers service agents" the matter took sometime to be resolved. Not that it was resolved just that I couldn't take it anymore. Guess what happened the following month (you guys went and change my month debit order). I phoned your "customer service" again to carry out two request change of due date again and banking details change. I guess I can say the rest is history because again you guys went and mess up my profile. I need someone to investigate this matter and escalate to someone higher that can make proof solid decision and rectifying this administration mess on my profile. Oh I was told that I don't have cover. Should anything happens to my cars or house from now until this matter is resolved I will hold MiWay liable to settle any claim I may submit. Before someone calls me go and listen to all the voice recordings first and check all the comments on my profile with you from July until last Saturday (23rd of December 2017).