Complain regarding third party claim and windscreen not fixed

I am extremely concerned about the unacceptable handling of third-party claim C***. The assigned representative, Nikita Kisten, has been completely unresponsive, leaving the claim unresolved.

As a result, the claimant is now harassing my elderly parents, which is unacceptable and must be addressed immediately. Furthermore, our windscreen has still not been repaired, despite this claim being lodged some time ago.This level of service is unacceptable and intervention and resolution of the claim is required. We pay monthly premiums and no support is provided.