Complain about Miway not helping me with my enquiry.

I called miway on the 4th June2018 and talked to a lady to claim for the dents and scratches on my car. The lady promised to call me back which she did not do. I called again on the 5th June 2018 and talked to Thulane who gave me an attitude. I called again after about 30 minutes and spoke to Britz who told me that Thulane was supposed to help me. She said that I should send pictures of the scratches and the dents which I did. I called again to check if they have received the pictures, a lady answered and said they did and told me that Thulane will come back to me about the claims. Till today the 7th June 2018 no one called me.