BN
Bheki N

1 reviews | Active since Jun 2018

29 Jun 2018, 16:58

complain about a stole key

2013 or so i had a car accident and i was insure with miway. they sent a tour guy (road side assistance ) who to the car and the CAR KEYS a week they sent another guy at my house to come take the car papers and spare KEY., as they had wrote off the car. but i change my mind and i asked for the car back which was given back to me without a petrol cab and spare key. i call them and they acknowledge that they received two keys and they they dont know where they other key is. i was paid R100.00 for petrol lead by the mangers who was handling my query and he promised to get back to me for the key which was missing. till today. i kept call miway and they all acknowledge my query and advised to get back to me till today . i still want my spare key.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply01 Jul 2018, 19:59
Official

We have received your comment and we will be sure to pass it on to the right team, who will be in touch with you first thing tomorrow morning.

In the interim, we'd like to apologise for any hassles you have experienced!

Best regards,
The MiWay Team

BN
Bheki N's update02 Jul 2018, 11:13
Reviewer Update
CAN you call me at 1:00 pm please
MiWay Insurance
MiWay Insurance's reply31 Jul 2018, 16:18
Official

We believe that Shenta has since been in touch to discuss the way forward with your concerns, and we are happy to report that we have since refunded you for the loss of your keys.

Should you need help with anything else, please don’t hesitate to give us a call.

Best regards,
The MiWay Team