Complain

I have a very serious concern about the above-mentioned insurance, I joined them for both car and household insurance, I had a car accident (minor) and they wrote my car off. I requested them to give me the car and the money which they did. To my surprise, the damage was not even that big, as a matter of fact, I repaired it for less than R5000.00. The car insurance was cancelled, fair enough, i drove that car for another 5 years without problems.

I then reported that my fridge was giving me problems, they sent a technician to come check the damage and I was told that it was going to be replaced, which they did. the fridge had problems within a year, the ice component was not working, they again sent the technician to come fix, which he did, it did not work for long, and it is now not working.

I reported the microwave with problems, i was told it was old and was not fixed nor replaced, later I reported the washing machine, which was faulty, I was told the same thing that it was old. I just need to know what the reason is for ensuring the household because you do not insure them when they are old, you insure them when they are new so that when you have problems at a later stage you can claim.

i was forced to cancel the policy as it was of no use to me.

I received a call sometime last year from MiWay and I raised my concern, the consultant (the person who called) and he promised to come back to me which to-date, has not come back to me.