Comparable to a living nightmare.....

<p>Never in my life have I experienced such terrible service than from MiWay. From when I lodged the initial claim, till today, I have had nothing but horrible experiences that is comparable to a living nightmare. If I phone to speak to a consultant, I get transferred from one agent to the next; if I try email, the mail goes unanswered. There seems to be absolutely no communication between different departments regarding the client’s contract which speaks to the terrible management of the organisation. Upon organising a tow for the vehicle, one consultant advised me that the tow would be covered by the company. I reconfirmed this with the consultant telephonically who ensured me that this would be the case, only to receive a bill later for payment. The consultant I liaised with regarding the tow is clearly *********** in confirming that the tow would be settled by the company under my package and I was devastated by their attitude in this time of need. To add insult to injury, after the assessor evaluated the damage to the vehicle, MiWay and their selected panel beaters seemed to have misplaced my vehicle as they did not know where it was when I phoned for an update. The MiWay consultant then indicated that she would return my call in three days to advise me on the location of my vehicle. I also tried using MiWay’s app to get in touch with an agent, this worked brilliantly, as the agent returned my call – two days later…</p> <p>The incident occurred on 13 May and I am still without my vehicle (I am expecting to receive it back from the panel beaters on 17 June, but am certainly not holding my breath!). I am utterly appalled by the sheer negligence and disgusting service received from MiWay. Not one staff member or affiliate I have had contact with has shown any desire to assist with my claim and am dumbfounded how the organisation is still operational when service delivery from the company is at such abysmal levels. I sincerely urge any customer of this organisation to reconsider their provider and warn against anyone interested in contracting this so-called service provider.</p>