Company automatics can be a let-down

Mi-Help, the roadside assistence division of Mi-Way, came to my aid on 18 November when my vehicle stalled in motion and could not start. This was after interaction with automated systems and human beings. I failed to lodge my emergency on the scene of the breakdown, I had to leave the vehicle and take a taxi home to be able to lodge my request. The reason is I ran out of air time while the automated system went its way, telling how they operate under Covid-19. At home I reconnected, but alas, it was load shedding all over and my vodacom line was back to Alexander Graham Bell. This played out: Mi-Way: I can't hear you, your line is breaking" Me: " I'm on Vodacom, and there's load shedding ". Silence- cut off. Recall- same cycle. Eventually, I tried Telkom home line: Then I talk to someone whose first word to me after learning my reason for calling is expression of commiseration! After that all hunky dory. Thanks, Mi-Way, but something has to be done with the automatics, and the 2 assistants who dropped the line on me while I was having a problem with vodacom-looks like one of them took the trouble to call back after realising I was having a problem connecting.