Communication is key!

<p>The fact that communication is completely absent in the claims department is shocking! When a client claims, it is usually beacuse they have experienced a traumatising incident which has left them in a worse off postion(Hence the reason for Insurance).... Then to have claims administrators whom provide no feedback, not even respond to emails that are requesting feedback.... The only courtesy call that I have received from MiWay was from Neo, who politely asked me whether my car is okay since i received it back from the panelbeater..... Needless to say, my vehicle is STILL at the panelbeater, and to my knowledge, they hadn't even started the repairs at the time of the phone call. I have no words for my experience with MiWay claims department. I have escalated this to a Team Manager (after I got no joy from my claims consultant), and I am yet to recieve a phone call / e-mail even just aknowledging my complaints. It is 15 working days down the line, since my claim was logged, and I still have no clue when to expect my vehicle repairs to be complete, and maybe just maybe, be so lucky to receive a little bit of communication / service from MiWay.</p> <p>ABSOLUTELY HORRIFIC SERVICE!</p>