Communication

I was in an accident on the 16th of September 2017, called Miway to process the claim that Monday, all went well except for the hassle of getting them to approve my claim, it took 3 days to confirm my previous insurance details with them so that they can verify whether I claimed previously with other insurances, I had to send documentation to them to prove that I was with insurances before them and it was frustrating because I gave the call center all the details etc. and is should be simple for them to trace what ever info they wanted. After that hassle it was finally approved, the car was send to a panel beater, I was in contact with the panel beater one way to get feedback regarding my car, back and forth calling between Miway and the panel beater on the progress of my repairs as Miway didn't know what was going on at all as I had to inform them what was going on with my car, all they did was say they will get back to me and I had to call them all the time, its been 2 months to be exact and I have not received my car as yet, the past week I have been on the phone telling them what the panel beater is telling me and all they will say is they will investigate. I'm disappointed in the service of Miway and the manner on how they communicate with their customers. I should off stayed with my previous insurance.