"Come Back Home" - ****

<p>Upon recieving a call from miway i was told that they "missed me" as a valued client after they raised my renewal premium by over 30% (With no Claims) and i decided to take my business elsewhere.</p> <p> </p> <p>I asked the consultant to explain the terms of the "come back home" campaign they were running and was told that if they could not beat my current premium on a like-for-like basis then they would pay my next premium...</p> <p> </p> <p>So i figured no problem what could i lose, 15 minutes later it turned out that they definitly couldnt beat my current premium so naturally i asked when they would be paying my next insurance premium as promised and i was told that i had to submit my policy schedule in order to prove the quote was like for like, i did this and sent them the policy schedule.</p> <p> </p> <p>4 days later i recieved no response from them and decided that i would contact them to follow up, they eventually called back to tell me that they managed to beat the policy i sent them (By a pathetic R40) which was not part of the deal. My policy was like for like and these clowns went and loaded over a 40% discount in their back office in order to weasel their way out of paying my next premium.</p> <p> </p> <p>My problem here is that if i was such a valued client they would have loaded that discount upfront over the phone, i feel they are playing an unfair business **** here to get their competitors rates under false pretences by mis-leading the consumer and then undercutting the compettitors premium.</p> <p> </p> <p>when the consultant explained the terms and conditions she didnt bring up the fact that they were going to discount after i have proved to them how skeewed their rates were... if they explained that upfront then i would never have agreed to taking part in this ****.</p> <p> </p> <p>I expect Miway who prides themselves as being a reputable insurance company to honor the terms and conditions as they were explained to me over the phone.</p>