Come back home promotion hoax
<p>I received a call from a MiWay agent asking to give me a quote to see if they can beat what I am currently paying on my insurance and consider moving back to them. It was said to be a "Come back home" challlenge.</p> <p>Much to my apprehension, dince I had never seen or heard this advertised, I asked for a number where I can call in for myself as I did not have the energy to go though a quote for s joke.</p> <p>I called in & enquired & was told indeed this is a Miway call centre and that the promotion exists.</p> <p>I agreed to do the quote. 30minutes later, I was quoted R1700+ for my 2011 VW Polo and I advised that I pay +- R1500 for Vehicle, building,contents as well as all risk.</p> <p>I was asked to send through my schedule for a like for like comparison and was told that if they fail to beat my what, they would pay me my current premium for the entire policy, not just the car.</p> <p> </p> <p>I sent the schedule through, only to be messed around!</p> <p>I was promised callbacks with soecific turnaround times more than twice and the callbacks never happened. When I call in, I'm told "we are working on giving you a better deal, we will call you back in *** hours... never happened!</p> <p> </p> <p>Today I call & guess what I'm told?! "No ma'am, this was for a R400 payout, not for the Come back home promotion"</p> <p>Luckily- I called them from a recorded line every time so I have proof of what I was told.</p> <p> </p> <p>What a waste of time, what a pathetic attempt to get clients back.</p> <p>This is the type of nonsense that made me leave in the first place!</p> <p>Nobody should be wasting their time doing these quotes with them coz they are all talk!</p> <p>Rather call OUTsurance - industry experts that put their money where their mounts are</p> <p> </p>
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Karen has since been in touch to discuss your concerns with you in more detail and we’re happy to hear that she managed to turn your frown upside down.
Thanks for giving us another chance and please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Karen has since been in touch to discuss your concerns with you in more detail and we’re happy to hear that she managed to turn your frown upside down.
Thanks for giving us another chance and please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
