AM
Alexis M

1 reviews | Active since Dec 2018

03 Aug 2022, 15:54

Clown consultant MZWAKHE MATHEBULA

Pathetic service from Miway Consultant. MZWAKHE MATHEBULA is a good for nothing piece of ****. My grandparents were involved in a car accident and are hospitalised and this clown showed ZERO empathy instead he lectures us about the "POPI ACT". What happened to customer service? Do we mean fo@#ol to you guys!!! Taking monthly premiums from elderly people but no service delivery. He asked to call us back with no explanation and then sends an email stating "we tried to get hold of you" but there are no missed calls on our side. Management needs to listen to this call and attend to this! Number called from: *** I want this claim processed because my grandparents will not be ******ed by you good for nothing people. Train your consultants to speak to people! If they don't love their jobs, let them give it to people who want to work! So many bad reviews but absolutely no improvement or interest.

I'm utterly disgusted by you guys.

From a very disgruntled, heart broken grand daughter.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Aug 2022, 11:58
Official
Thanks for reaching out to us, Alexis! We would like to let you know that we take this matter seriously and we want to get to the bottom of it. Please send us your details at *** and an agent will get to the bottom of this. In the meantime please accept our sincerest apologies and we hope your grandparents get well soon.

Best regards,
The MiWay Team