Clients are just a number and poor service

After being with Miway for a half a year I had been in an accident, upon claiming i had no issues with the insured I was quite pleased with them, they had fixed my car with no issues. A year and a half later my bonnet (where the repair was) the paint started cracking, peeling and fading. I then called Mi way telling them this was poor workmanship. I then had to take it back to the company where it was repaired for assessment, This assessment took over 2 weeks. Meanwhile I'd been calling Miway almost every day checking to see what the assessment had said. During the 2 weeks promises were made that they would follow up or call me back or the manager would keep in contact, to say that all of this was a lie and I had no assistance from them. After what took forever I finally got the report stating that something had fallen on my car and that is why it was cracking, peeling and fading. If you look at my bonnet you can clearly see that it's not drops on my car but majority of my bonnet that has this problem as well the corners of my bonnet are peeling which means if anything fell on my bonnet the fenders should be affected as well or at the very least anywhere else on my car would be affected. Miway then said the only other way to solve this is i should go get my own report and pay for it myself and then they will take it from there. Bear in mind I am the client and they were supposed to be assisting me cause they had sent me to this auto - repair shop. Upon getting my own report I came to find that infact is was indeed poor workmanship as I had stated!!! Where my engine protrudes heat is where the cracking, pealing and fading clearly indicating that this was a bad job done. The preparation as well as the clear coating was not done correctly!! The service is horrible, the manager and employee's are unpleasant and accommodating. They took their auto repair company side as opposed to their own client's when you can clearly see this is bad workmanship!!!! The worst insurance company I have dealt with !!! Miway does not care about their clients. My business will be going elsewhere as well as any other references I have given for them.

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