Client service lacking

I am very frustrated with Miway. They debit my account from the 23rd. My contract with them states the 1st of every month. I am getting penalized for debit orders not going of due to nil funds. I phoned the care center, very unhelpful. And no other person to talk to to have the amount reimbursed. Not on Miway, bad service, you have lost a client! Taking my business elsewhere!