Client Centricity

My last interaction with MiWay started off in a bad way. After receiving my latest Policy increase letter and the news of MiWay discontinuing their loyalty bonus, the reality of shopping around for an insurance solution that suits me and my needs was realised. Being so long at one Company I came in contact with Mmapaseka Ma****isho to discuss my disgust in MiWay and my way forward with the company. Listening and actually hearing what I'm disgusted about, Mmapaseka was able to almost immediately identify with my situation. If you go lookup Client Centricity you will see Mmapaseka's name associated with it. Being able to connect emotionally in a two-way conversation, Mmapaseka made my customer experience an easy and enjoyable one. Needless to say that Im still a client of MiWay and a happy one one at that.