LM
Lebohang M

1 reviews | Active since May 2020

17 Aug 2022, 20:26

Clarity is needed.

Miway consultants are forever helpful and professional. I like that about them but I have a little problem . So I was talking to a consultant and she asked me if I have a car tracker, I confirmed that I do have it even though it's a netstar basic . She said okay and did not further comment on that . I'm shocked now that I have recieved my contract with them and it claims that I have to tracking device in my car. I think the consultant should have explained that I need to upgrade my tracker or something like that instead of just writing no tracker.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Aug 2022, 08:30
Official
We love winning when it comes to service, so we’re sorry your recent experience didn’t reflect that. Your feedback has been passed on to the right team and someone will be in touch soon to turn this around for you.  Best regards,
The MiWay Team
 

Best regards,