Claims take more than 2 weeks!!!

i have never been messed around this way before... my cell phone was stollen and when i called in i was told that it was not on my policy however i remember telling an agent that called me to update my information to remove the Phone and watch that was there and replace it with a different phone and watch but it was not done i then requested the recordings and the agent kept speaking of a call that was place this moth and even after telling her that this was not the correct call she still insisted that this was the only one she was able to find, it took the agent 5 days to get back to me only for me to tell her again that, that was the incorrect recording. i then spoke to her senior and he was able to find the correct recording within 4 hours and got back to me on the very same day.... amazing right. he then advised that he would get the cellphone loaded onto my policy and put me intouch with their claims department, at which stage i was sure that from here on out it would be smooth sailing... IT WAS NOT. i now have been able to get them to pay me out as i did not trust them to get the correct cell phone delivered to me because of everything that has already gone wrong. However i am now expected to wait 3-4 working days after already being shoved from pillar to post to get the payout which i feel is completely unacceptable as this has now been going on for almost 2 weeks already and will take another week if i am to wait 3-4 working days for a payment to be made to me. This is the worst experience as i have never made an insurance claim before. They are so happy to be deducting thousands from your account every month however when you need to get paid out they come with one issue after the other.