Claims resolution process with Thabiso Dibakwane at Miway Insurance

While I do have some issues with how the Miway appointed assessor and panel shop handled my claim, this rating is specifically for Thabiso Dibakwane who is the appointed Claim Resolution Consultant after I reported my frustration with CMC Auto Panel's inability to fix my car properly and also causing additional damage to my vehicle while it was with them. Thabiso has been nothing but understanding and helpful throughout the claim resolution process we've been going through and kept in regular contact with me regarding the way forward. He's a proper gentlemen and takes my concerns seriously after I tried addressing it a number of times over the last 3 months directly with the assessor and panel shop who refuse to accept that their workmanship is terrible and take responsibility for fixing my car properly. Of all the insurance consultants I've had to deal with in my life time (people love crashing into me and trying to flee the scene) I feel like Thabiso has been the best one so far in actually trying to help a customer out and find a resolution to the serious problems I've raised. In a time where I've had to deal with nothing but ****py service from a number of different people/companies since the lockdown started Thabiso has been a shining star that reminds me that there are still good people out there who care about trying to give the customer a good service experience. He deserves a promotion and a raise :)