Claims process takes too long!

I'm utterly disappointed with the claims process at Miway. I logged a claim for a leaking roof on the 26th November. Upon following up I was advised that my claim was escalated to JP. He promised to give me feedback by the 8th December. I still haven't received feedback despite me leaving messages and sending follow up emails. This is not the kind of service one expects from a company that puts its clients first!