Claims Process - Not a peace of mind at all!!!

I have registered a cellphone claim on the 4th November 2020 I made it clear to the claims consultant that i don't have another mobile device and Im asking her to priorities my claim. I was called the same day by the gentleman who introduced himself as from miway and said they will come and collect the phone the same day around 4-5pm that didnt happen today is the 06th November no phone call nothing to update me,even after i had send and email making a follow up on this claim.Ive been with miway on my 1 vehicle ever since they opened their doors and this is my second claim with them in 10 years for such a small item worth R4500.00 and it takes them more than 48hrs to update me. I just moved my other assets to them including adding a new vehicle last week and I'm starting to wonder if it is worth it...I haven't had an accident thank God I'm just worried should it happen will they priorities my claim ? Mind you I've been with them ever since they opened doors and only claimed once..... I'm really disappointed.I was assisted by the agent called Kgomotso Gasa.