Claims process is a nightmare

Hello. Where do I start. I'm a small business owner and trusted miway to be my preferred insurer because of their competitive premiums. But boy do I regret this decision. I've been trying for one month now to get my claims resolved. I deal in trailer rentals and boy was I let down by thus organization. Both my trailers were classed has uneconimical to repair. Trailers collected and I've forwarded my original national docs to head office. Small businesses are the heart of any economy. I will really be forced to go where I will pay higher premiums but quicker service. My business has taken a huge dent because of this matter. So disappointed