Claims Process

<p>I had a terrible accident on the 01 July 2016 and i called Miway call centre to put through a claim for the incident. The call was logged and as the incident happened on a Friday i had to wait for Monday 04 July to speak to anyone on the matter. On the monday i called to ask what is expected of me from here on i spoke to an agent who advised the car needed to be assessed for damage the next step, that agent advised me to drive my car into the nearest assessment in the state it was in. The state of the car was undrivable which i empasised to her until i spoke to another agent who organized for the car to be towed on the 05 July the car was towed from my house to the assessment centre. From the 05 until the 08 July i have been checking on the progress of the assessment to my shock today i spoke to my claim representative Jeandre Gerber who asked me where my car was instead of telling the progress of this assessment. 10 from the date of the incident i still dont know what is happening to my car or the whereabouts of my car from the date of the towing 05 July 2016 i guess this is what they mean when they advertise "Insurance your way" they have no proper procedures or trained and qualified staff members. This matter was escalated to a claims Manager by the Name of Karabo Tema today @ 12h47 who was supposed to look into this matter and get back to me regarding an update till now i made a call again spoke to Tiro who advised Karabo Tema is not available which he also experience the my unpleasant emotions.</p> <p>11 July 2016 i dont know where my car is and what is happening regarding getting an assessment for it.</p> <p>Is this what we pay for when we have been loyal client for over four years without any claims this is how we get treated when we do eventually claim. I have no respect for the supplier at the present moment and wish nothing to to with them pity my car is with them right now.</p>