Claims handling process

Dear Miway, I hate doing complaints. Because I'de like to think that we're all are South-Africans and as South-Africans we look after each other. Especially when there is trauma involved. Unfortuantely I am not satisfied how miWay is handling this claim C***. In the beginning, I honestly thought, wow, it was good, because the lady even opened the claim the night of the accident when the tow truck driver asked for permission to ow the car. But now the wheels have fallen off, and miway is causing more trauma for my wife and I than the accident it self! I mean, what the...? I never get called with uptates, I never get emailed with updates. and When I call in my self, the agents are so blah ze or nonchalant and they just sound like they dont give a ****! absolute NO urgency! Can someone at Miway please catch a wakeup! Unfortunately many years ago I have been through a similar situation with Outsurance, and you know what, by now outsurance would have setttled allready! Go figure!

Philip Coetzee Architect: Digital Payments IT - Business Development

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