Claims handler... Where are you??

I was in a motor vehicle accident on 22nd July. I reported the accident and have since been informed that it is a write off. The problem I am having is that I have only been contacted once by the claims handler regarding the status of my claim and this after I insisted on speaking to a manager. Every bit of information I've received has been because I have had to phone to follow up. The claims handler has not been forthcoming with information. I am now battling to get information regarding the settlement of my claim. I keep getting "run around" responses when I contact the call centre. I've been a customer for a long time now and have never missed a premium payment. I'm extremely disappointed with the service I've received and am seriously considering looking elsewhere for insurance even if the other insurer quotes me a higher monthly premium. Most frustrating claims process.