Claims finalisation??

I’m very dissatisfied with the service of MiWay , my brother had an accident with my car on the 13th of October 2018 it took MiWay a week to have the car towed to a panel beater and have the car assessed, I then received an email stating the car has been declared a write off and I will be assigned an Assesor to find out how the accident occurred the Assesor came and took all information and promised to be done with the report within a week, I had to call the week after and find out the progress and be told that he is waiting on the medical report, i then called a week after and be told only a beacon must be signed and the claim validations will be finalized this was on Monday today is Friday I haven’t received any outcome from MiWay when calling my claims handler Gloria I get the same story everyday that she is waiting for the report from the Assesor , All MiWay care about is collecting premiums they fail even to update me as a customer check how we are and how everything is going what’s the purpose of having insurance with MiWay if I’m as good as not having insurance at all today is 9th of November and still no outcome while you are collecting premiums from me. Claim C **********