Claims finalisation????

I had an accident on the 23rd of October, the vehicle was towed by an approved tow truck, which i confirmed telephonically with one of your agents before allowing them to take the vehicle. Submitted a claim via the app the same night, sent in all the documents as requested by Sanet on Friday 2nd nov after the assessment was carried out and only then proceeded to get the hire car the same day ( after Sanet provided confirmation that it is a valid claim and she will have the claim settled early this week ).

Only to find out Tuesday 6th Nov they cant proceed as the license has expired. Rushed wednesday to get the license renewed. Got it sent immediately. Sanet had valid questions regarding the branding on my vehicle, i got my company to send confirmation that the vehicle is for private use only. Confirmed again with Sanet - is there nothing else outstanding. Guess what? After i followed up again today, suddenly you need confirmation of previous insurance even though the vehicle in question was never insured with anyone other than Miway. If she knew this was a requirement, why do i have to follow up on this claim myself the whole time, why not tell me when i asked if she needed anything else, mention this to me so that i can get the relevant information to your claims department as quickly as possible. Today is Thursday and my guess is the claim wont be sorted by today or tomorrow, then it is the weekend again, so more time have lapsed, causing me more stress as i need to find a replacement vehicle but cant do that if i have no funds or any idea when i will have the funds (Sanet confirmed will be around R141k). I also have to return the rental car by Monday else i start incurring more costs which is not fair on me. In between all of this back and forth, i am trying to prepare for exams as well. I feel clear communication could have saved me a lot of time, money and effort. By giving the rental back on monday i have no means of getting to work, more stress. By not having a replacement vehicle or any indication when this claim will be resolved, more stress. I have always had great service from Miway, but this time???? Please help me get this claim finalised. I have paid diligently every month to ensure i am covered for these types of issues. Not to add more stress to my life.