Claims - EXTREMELY *****D OFF!!!

I had bumped my car twice in one day and submitted my claim with photos to Miway. All the inspections and etc was conducted and i got an email to say mi claim has been authorised, (this was the only communication i received about my claim). I took my car to the panelbeater that the assesor had recommended and only to find out from the PANELBEATER! that MIWAY had only approved the one side of the damage!!! I mean you would think my claim handler Mpumi Nkumbe would have mentioned this??? I never spoke to this Mpume person by the way. Poor me (MIWAY client) took an initiative and emailed Mpume Nkumbe and asked why was this never communicated to me and till today she has never responded, how cool??? Besides the fact that I'm expected to submit a separate claim and pay twice the high excess amount, MIWAY care less about their clients!!!