Claims experience

My claims experience with Miway has been such a horrible experience, I logged my claim on the 6th of June since then my claims advisor has not contacted me once, I continuously call them for an update and keep getting excuses as to why nothing is happening. My claim was then approved on the 15th of June and nobody even informed me of this. It's been 6 days and my vehicle repairs have still not even started as they did not send the documents to their service provider when I followed up on the 17th I was told that they will be sending the letter to the SP and today when I followed up with the SP they said they still have not received anything from Miway. I am truly disappointed in the service provided from Miways claims department, as this is not the service they sold at sales stage. I tried requesting for a new claims advisor to assist me as the lady helping me was not helpful at all and just got shot down each time. I used to hear great things about Miways service it is sad to see how this is no longer a priority for their clients.