Claims department gives no feedback!

Had an accident last week monday.Keep on phoning and mailing my claim representative with no feedback except that he is waiting for an assesment to be done!this is over a week already, only to find out he never sent the assesment documents to the place where the car is all this time, and now im still waiting!!!!!Claims department is horrible and do not have any respect or worries about time and compassion to know that each day that passes puts the customer in more trouble due to not having other means of transport, If I atleast had feedback I could make arrangements! Seriously wondering if a trainee or tellephone shy representative was put on my case.This has been the first time I had such bad claim assistance, and miway has always stood out to me as one of the best in the game, seriously dissapointed.