Claims customer service

I logged a claim with Miway last week mo day on 29 August 22 for my tv which was damaged. Its been 9 days since I logged the claim, it's been 7 days since the rv was collected for inspection. I still don't have a clear understanding weather they are going to fix it or replace it the person who is validating my claim has gone MIA doesn't return calls or respond to my emails. I called in yesterday (06/09/22) to find out what was happening the lady who assisted me didn't have a clue what was happening I asked to speak to the validators manager I was told that she was in a meeting I asked her to call me back once she is done it's been 24hours I still haven't received a call or an email explaining what's happening. I am seriously regretting leaving my previous insurer cheaper doesn't always mean better. I am seriously disappointed by the service. I was even asked to sign a consent form to run an ******** record search as well as an ITC for credit beuro. What does that have to do with a damaged TV? When I took the policy I was asked I have and how much I would like to insure them for now I must also fill in a inventory list with all my house hold items why wasn't this done when I took up the policy. This is really ridiculous.