Claims complaint

Good day,

I type this email with deepest disappointment on how my claim had been handled since it was registered.

Please follow the claims delay as per below pointed:

The accident happened on 9/5/2022 I reported the claim and all went fine for the 1st week and provide with the claim number *** My claim was allocated to Jade who is supposed to handle my claim and provide me with proper service. After the assessment was done I was advised that my vehicle was declared uneconomical to repair. I questioned that as the damaged looked minimal. FR Panelbeaters advised me that the damage were over a certain percentage. All of a sudden amid what I was told about my car all has changed to the car being repairable. I then decided to pay the access as I was advised to do so. Ever since then I haven’t being getting any update nor feedback on what is next on the car. As a matter of fact Jade has never given me any updates on the claim or repair progress of my car. I am constantly call MiWay and FR panelbeaters about the progress on my vehicle, with that as well I do not get joy as I am still taken from pillar to post. When I am given an update I am told abut the parts that are still outstanding or that there are some parts that are faulty when tested. I have requested to speak to my consultant and her manager but till to date no one has called me to discuss my claim. This has encouraged me to take the matter beyond their uncapable and unprofessional hands and have the Short-term Ombudsman intervene in this case.

The above is a summary of my dissatisfactory dished out by MiWay and their service provider. With careful thinking and acknowledging the fact that the car has been problematic for a long time and that the panelbeater is failing to repair the car. I now would like to have the vehicle written off as previously reported by MiWay. Noting the fact that I am woman who is not a qualified mechanic or own a panelbetaer to establish what will be wrong with the car in the future. I do not trust anything that is now done to the vehicle in terms of the “repairs”. I would like MiWay to take this matter seriously as I have been paying premiums (Which will be fair to re-imburse) for a vehicle that has been not with me since it was taken away from me in May. I have experienced the most dismay and utter ******* service from my insurer.

Regards

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