Claims card.

Good day.<br> <br> We had a break in at our home in October 2015. We logged a claim with our insurer, MiWay insurance. The claim was finalized and paid out. <br> A claims card was sent to us by courier service. It had a list of service providers which we were allowed to purchase items from.<br> We have replaced most of the ****** items which were disclosed to MiWay insurance but we decided to sacrifice some of the items to improve our security with burglar proofing. I then contact MiWay to find if a service provider which isn't on the list could be added. The person I spoke to in claims was Estuane with a call reference number***). He assisted me and spoke to the issuer of the claims card to add another service provider. He said that the issuer agreed apon this but they need an approval from the claims department manager. He then requested me to forward a quotation of the burglar proofing&service provider details to Renier Du Plessis&he will process our request.<br> We spoke to Renier&he said that this is not possible due to our contract with the MiWay policy.<br> At the end of the day we need the card to be opened to all service providers, not just MiWay recommended suppliers.<br> <br> Regards.<br> <br> Sarisha.