Claims & Bad Service

<p>On the 15th February 2017 my car was involved in an accident. I was greatly assisted by Sydney to log the claim and he continously called everytime he wasnt available<br />to take my calls. I have issued all the documents and the case number was issued even advised that the garage owner where the accident took place will assist with survielence.</p> <p><br />On friday 17th an assesor went to look at the car at autobahn in spartan and sent report to say car has been written off. The same day contact the finance house so I can submit<br />all the neccesary documents need by miway.</p> <p>My claim is C822987, yesterday (20th February 2017) been calling miway the whole day and Jeandre Gerber promised to send me email with her details and sms as she is now assigned to the claim. I have to continously call and <br />leave messages and still dont get feedback.</p> <p><br />Spoke to the finance house and they unable to assist me wihtout a letter from miway to state the finance will be paid so that they can process me for a new vehicle. I will be out of town end of February and unable to sort out the logistics of a new vehicle.</p> <p><br />Today the 21st February 2017 I call and get told that miway will not process anything until the car has been taken to SMD and they get the ploce report after I issued miway with the case number at 14:30pm on the 17th February 2017.</p> <p><br />Always get the same question of where is the vehicle everytime I call in does anybody ever update the records?</p> <p>Why does the client have to wait and for the matters that should be dealt with internally? Even the courier hasnt collected the spare keys.<br />Im currently with no vehicle but have to wait for issues to be resolved at miway.<br />Miway is just playing delay tectics and yestrday was told by Jeandre Gerber that all should be resolved today 21st February 2017.</p>