FW
Fabian W
1 reviews | Active since Mar 2013
26 Jan 2023, 09:46
Claims Assistance
I have lodge a claim 27 December 2022. I got the necessary services until the claim was approved.
Since 11 January 2023, I have been struggling to get feedback / any correspondence from the claims advisor - Solly Mooka. I have tried calling back but the options to be directed tot he claims department is null and void. I have reach out through the online assistant and even WhatsApp from 11 January - yesterday when I was promised that the enquiry was direct but no-one is following up.
Can someone please ensure customer service is still a priority.
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
26 Jan 2023, 11:07We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply26 Jan 2023, 11:07
Official
We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's replyOfficial
26 Jan 2023, 11:08We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply26 Jan 2023, 11:08
Official
We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's replyOfficial
26 Jan 2023, 16:48We just love your feedback, Fabian, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to impressing you. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply26 Jan 2023, 16:48
Official
We just love your feedback, Fabian, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to impressing you. Best regards,
The MiWay Team
The MiWay Team