Mm
Morné mcoetzee
1 reviews | Active since Oct 2024
04 Mar 2025, 09:45
Claims and disputes a waste of time
So to start my review. In December 2024 I lodged a claim for a faulty television. Miway sent out their assessor. The claim was rejected as it was stipulated to be wear and tear. I phoned the company to find out what the cost will be in regards to repair the tv and they said they are unable to repair the tv. I then found a different company to see what the fault is on the tv and was informed that the screen is faulty so I lodged a dispute to the claim which I have received no feedback on as the screen replacement costs as much as the actual tv. I am very upset as I am not getting any answers from Miway insurance to not be even able to claim for something small as n television.
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Replies (2)
MiWay Insurance's replyOfficial
04 Mar 2025, 09:46We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply04 Mar 2025, 09:46
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Mm
Morné mcoetzee's updateReviewer Update
05 Mar 2025, 13:18The dispute department got back to me, requested I send through the report from the other company. I sent it through and they just close the dispute. I am sorry that I put my trust in a company that is ************* and unreliable when it comes to claiming. Miway likes getting their money every month but the first time I try to claim Miway insurance makes it the most horrible experience
Mm
Morné mcoetzee's update05 Mar 2025, 13:18
Reviewer Update
The dispute department got back to me, requested I send through the report from the other company. I sent it through and they just close the dispute. I am sorry that I put my trust in a company that is ************* and unreliable when it comes to claiming. Miway likes getting their money every month but the first time I try to claim Miway insurance makes it the most horrible experience