iM
itumeleng M
1 reviews | Active since Apr 2012
02 Oct 2024, 09:59
Claims advisor off so claim stalls
I claimed for my tyres and rims and the claims advisor Palesa Kekana informed me I didn't pay my premium which I did pay for the period she then said she will check and will give me feedback then she closed my claim. I followed up everyday with response being she is still waiting. Even failed to call back as she promised. Now she has been off and I'm receiving no help only thing they confirm is yes mam your premium was received and then my claim??????
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
02 Oct 2024, 10:00It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply02 Oct 2024, 10:00
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
iM
itumeleng M's updateReviewer Update
03 Oct 2024, 15:55Never received any feedback.
iM
itumeleng M's update03 Oct 2024, 15:55
Reviewer Update
Never received any feedback.