CLAIMS ADVISOR NOT INTERESTED IN ASSISTING CLIENTS

So I logged a claim with Miway on the 5th and was informed that Lisa Tshangela would be my claims advisor and that she would be in contact with me shortly.

The assessor did the assessment on my vehicle yesterday and the claim was approved this morning. I had a few questions regarding my excess and car hire and decided to email this Lisa who apparently was supposed to contact me.

I listed my questions in the mail and an abrupt and vague short email was received from her. This shows that Miway's claims advisors are not serious about their clients needs and concerns as a simple phone call to assist me was too much too ask. Maybe Miway should invest more time in to training their claims advisors on how to interact with clients by at least trying to show interest in assisting loyal clients.

I will definitely be leaving Miway as I would hate to see what pathetic service I will receive if a more serious claim would take place.