1 reviews | Active since Mar 2017

31 Aug 2017, 07:48

Claims

I have just received a letter stating my claims will increase/insurance cancelled or an increased excess due to my frequency of claims. How is this possible considering I have claimed once in the past year and a half? You have increased my premiums as well my over 10% a few months ago for no reason. I almost cancelled with you guys a few months back due to ********** customer service and now this gets dropped on me. I suggest you contact me asap to correct this.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply31 Aug 2017, 08:45
Official

We’re so sorry to hear this and we assure you that this is not the MiWay way. Our client services team will be in touch to assist you ASAP!

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply06 Sept 2017, 16:59
Official

Thanks for bringing this to our attention - Innocentia has since called to discuss your concerns with you in more detail. Please don’t hesitate give us a call if there's anything else you like help with.

Kind regards,
The MiWay Team

Best regards,