Claims

My claim was approved last week and the a settlement offer letter was sent to me on Monday(20/02/2023). After returning the completed form I was informed that the payment was processed and will reflect within 3 days. I phoned this morning to query the status of the processed payment, just to find out that it was paid into an account I have not been using for 3 years. When I signed the my contract with Miway I give them my current banking details, which they are using to every month to deduct the debit order and that is the same banking details I completed on the Settlement Letter. I am know given the run around and will probably have to wait another 3 more days because of an error on your side.