Claiming Experience - TERRIBLE

Terrible experience. It has been over a month since I submitted my claim and the issue still isn't done. Not only are they terrible with providing feedback by just ignoring mails which means I have to call in every time but I also feel like I am getting **********. I was asked to send my car to one of their assessors which we did and we received a quote, then when it came down to asking to be paid out to use our own panel beater, they were going to give us a third of the amount. I was also told we weren't covered for something, to the point where they had to pull up our recording just to find out we were covered, and still they arent giving us the full value of the quote done by their own recommended assesors. The issue was due to hail damage. I would not recommend to anyone at this point.