Claim with Miway

My car was hit while parked by a Miway client - accident pictures taken and sent to Miway client who followed up with his insurance and was told by Miway to let me know that I have to log a claim myself - claim number given to me by their client. I logged the claim and was asked to send all relevant documents as per their request and I oblidged. I was then sent an e-mail pertaining legal team assignment of the claim. The lady legal consultant never bothered to liaise with me in any manner, I called to find out about the progress, I was told by another consultant that Zanele has stepped out of office and will get back to me. A day passed, I called the following day which was a Friday, again I was told that Zanele has gone home and will probably get back to me on the upcoming Monday. I need to use my car and had plans before the accident. Miway sends me from pillar to post telling me that Zanele will respond to my email when she gets to the office which seems like not a problem cause this is a third party claim. How long should I wait before my car gets repaired, when and which quotation did Miway choose from those they asked me to send with pictures and all relevant reports. I am frustrated.