Claim was approved, but I still haven't received any response.

Last year, my wife was in a car accident, in which she thankfully wasn't too badly injured. The car was a write off, her laptop shattered and someone took off with her phone. All three items were under insurance with MiWay. The whole process of claiming for the car and loose items went smoothly and was approved in a relatively short time. The car was paid out within the month and I was given a claims card to replace the laptop soon after. They also gave me the details of the company that will deliver the replacement phone. But this delivery never happened.

I have made contact with Miway through their web chat service numerous times and every time I am told that the consultant will call me back. Only once did I receive a call and he told me that he arrange for the phone to be delivered asap. I still haven't received it.

I logged a complaint on their website last week and was sent a reference number, but I still haven't received any feedback apart from this. Meanwhile I am still paying insurance on a cellphone that I don't have and have been doing so for 7 months now.