Claim Validation - C634991

i had a car accident on 21/05/2015 and I have been waiting for MiWay to validate the claim from the 25th until today, each time I call the call centre, i get same response-they are validating the claim. <br> Validation process includes among others, doing a check on previous insurers - i told them they are my first insurer and this shouldn't take long to complete.<br> <br> They took my car to a panel beater in Krugersdorp without informing me first and I asked them how will i pick it up after repairs are done? They are silent.<br> <br> Yesterday,08/06 I made a follow up and still my claim hasn't been validated and they don't take me seriously.<br> Lindi Ndlovu was assigned to my claim and he hasn't called me not even once to update me with the progress of my claim and i have to take an initiative every day and call them.<br> <br> This isn't customer i am expecting at a time where i need them given the fact that i have been loyal to them for almost 5 flipping long years. This is my 2nd claim in almost 5 years!!<br> <br> I am sick and tired of this terrible service and I need positive feedback end of this week!!!<br> ClaimNumber: C634991<br> <br> Thank you!<br> Dispondent Customer