PR
Prethee R

1 reviews | Active since May 2012

30 Sept 2015, 21:01

Claim to be the best but sadly not

On the 23/07/15 I informed Miway of my accident with my vehicle, the vehicle was picked up on the 25/07/15 and was sent to Dent Doctor for assessment/repairs. On the 15/09/15 I took delivery of my vehicle and in no way was I impressed or even fractionally happy with the repair. The vehicle was returned and yet the waterpump which they claimed to have repaired was still noisy, windscreen cracked, glove compartment was not repaired. We sent it back to DENT DOCTOR and after numerous calls, I received the vehicle on the 28/09/15. The vehicle is still not up to standard: waterpump is still noisy, taillight on the right does not work, windscreen still not repaired, glove compartment still not repaired and tailgate is not opening well. After more than 2 months I have a partially repaired vehicle that was damaged by no fault of mine in the first place. I pay my insurance every month, and I actually moved from OUTsurance to Miway because of friends and family, but after this incident I will seriously consider moving back to OUTsurance. Dent Doctor as an authorised Miway repairs agent is appalling to say the least. This type of service delivery is unacceptable and will not be to tolerated!!

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Oct 2015, 10:49
Official
Hello Prethee,

We hear you and we understand your frustrations, please be assured that it is never our intentions to frustrate you in any way!

Wayne has been in touch to discuss your concerns with you in more detail and has explained what to expect moving forward. Please feel free to give us a call if you need further clarity!

Kind regards,
The MiWay Team