Claim to be paid but Miway does not want to pay

Our vehicle was involved in an accident, all investigations were done and we were informed by Paballo the claim advisor that our claim has been approved and will be settled as the vehicle is uneconomically not fixable. This took place in Nov 2020. the advisor Paballo does not keep contact with us to let us know what is the status on our case. We constantly have to call him and every call there is a story that does not correspond with previous communication from him. We are highly disappointed with Miway as this vehicle was our source of income and we are now without income in these covid-19 times. We still paying monthly instalments and insurance premiums on the same vehicle that we no longer have and Miway is not even assisting us to atleast conclude this claim and allow us to be able to get another vehicle so we can be able to make our income again. I am hoping Hello Peter you can assist with this as we do not know what else to do to get the necessary help we need from Miway.