1 reviews | Active since Jul 2016

11 Oct 2017, 13:19

Claim submission

I am very angry and dissapointed in MiWay

I took out Home insurance online and no where does it say I need to specify each product I want insured see the image I have posted.

I submitted a claim due to my phone that got damaged at home, and now it has been told sorry they are closing the claim as it does not fall under house hold as accidental damage.

My mom works for the insurance as well and she saw the policy and read the policy and no where was it specified I need to specify what needs to be covered or what MiWay will cover.

I am now looking for a new place to insure my house contents as well as my car because clearly MiWay does not care and would rather much focus on bigger damages.

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply11 Oct 2017, 13:59
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

's update11 Oct 2017, 14:09
Reviewer Update
my cell phone is not working they will need contact my work number which is stated on my policy and personal details
MiWay Insurance
MiWay Insurance's reply11 Oct 2017, 14:45
Official

Thank you, we have forwarded your request to the claims department. An agent will be in touch with you shortly.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply12 Oct 2017, 09:06
Official

We’re sorry to hear you feel this way Stefanie!

Kgomotso has since been in touch to discuss your concerns. She’s also explained your policy cover in more detail. Please give us a call should you need anything else.

Best regards,
The MiWay Team

Best regards,