Claim still not resolved and it's a month later. Terrible service

I was involved in an accident on the 30th Jan and processed my claim on the same day via the Miway app. It has been the worst experience I have had with an insurer, being that I have been a claim free client with MiWay for 5 years every single payment on time it really disgusts me that it's the 2 March and I am still driving around with a hanging front bumper from accident and I am not able to get correct information from anyone, the assessor is not helpful or responsive.I have been the one contacting and following up on progress. The claim was approved on the 24 Feb I went and paid a deposit for the parts to be ordered and until today I have not heard anything from MiWay or the repair shop and getting a hold of anyone is a problem. MiWay you have lost a loyal customer