Claim service bad

I submitted a claim a week ago and they are not doing their best to settle my claim.

They called me only twice witch I could answer because I was busy but they don't bother calling me again. The alternative direct number that they gave me no one ever answers always goes to voicemail. I've used over 30 min of talk time to find out what is going on but they have an excuse everytime Nd now my airtime is finished and now everything id at a standatill because I don't call them. First they wanted proof of ownership, then proof of previous insurance then this then that. It's been more that a week and still the claim is not settled.

I'm not happy with the service